Write to us.
One address for credits, failed generations, your data and everything else.
This is the only address we use. Write about credits, a generation that failed, your data or anything else.
What to include
Credits or a payment
Your order number. We will help even without a login.
A generation that failed
The reference shown on the job, which starts with HL.
Your data
Say what you would like removed. You can also use Delete my data in your account menu.
Questions
Can I get help without signing in?
Yes. Email hello@tesla-wraps.net with your order number for payment or generation problems. We will help.
How do I contact you?
You can contact Tesla Wraps by sending an email to hello@tesla-wraps.net. When emailing the independent team, state your specific question about your credit balance, an order or a wrap. Include your order number if you have one. Keep the full private access link to yourself.
What should I include about a failed generation?
If a generation fails, the credits used return automatically to your account balance. If you need more help, email hello@tesla-wraps.net with your order number and a short description of what happened, including roughly when it occurred and which Tesla model you were making the wrap for.
How do I ask about a cash refund?
To request a cash refund, email hello@tesla-wraps.net with your order number within 3 days of payment. You can refund any purchase if none of the credits from that purchase have been used, minus payment channel processing fees. Payments are processed by Anyway, and credit packs cost $4.99 for 100 credits, $9.99 for 300 credits and $19.99 for 500 credits. Once credits are used, even partially, purchases cannot be refunded. Failed generation credits return to your balance automatically.